Privacy Policy

Last updated: 24 June 2026

This privacy policy explains how Kingsknowe Building & Landscaping Ltd ("we", "our", "us") collects, uses and protects any information you provide when you use this website or contact us. We are committed to protecting your privacy and handling your personal data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who We Are

Kingsknowe Building & Landscaping Ltd is the data controller responsible for your personal information. We are registered in Scotland (company number SC674436) at 85 Glasgow Road, Edinburgh, EH12 8LJ. If you have any questions about this policy or your data, you can reach us at info@kingsknowebuilders.com or on 0131 381 3411.

Information We Collect

We may collect and process the following information:

• Enquiry details you provide through our contact form, such as your name, email address, telephone number and details of the project you are enquiring about.
• Communications you send us by email, phone or message, and our replies.
• Technical and usage data collected automatically when you browse the site, such as your IP address, browser type, device information and the pages you visit. This is collected through analytics tools only where you have given consent.

How We Use Your Information

We use the information we collect to:

• respond to your enquiry and provide a quote or survey;
• carry out and manage any work you ask us to do;
• communicate with you about your project;
• maintain our own business records; and
• understand how our website is used so we can improve it.

Lawful Basis

We rely on the following lawful bases under the UK GDPR: your consent (for example, for analytics cookies and for contacting you about your enquiry); the performance of a contract with you, or steps taken at your request before entering into a contract; and our legitimate interests in responding to enquiries, running our business and keeping appropriate records.

Cookies & Analytics

This website uses Google Tag Manager and Google Analytics (GA4) to understand how visitors use the site. These tools may set cookies that collect information in a way that does not directly identify you. We operate Google Consent Mode, and analytics and advertising storage stay disabled until you accept cookies through the consent banner shown when you first visit. You can withdraw your consent at any time by clearing the cookies stored by this site in your browser.

Third-Party Services

Some features of this site are provided by trusted third parties who process data on our behalf or under their own policies:

• Our enquiry form is provided through a third-party platform (AWESUM / LeadConnector). Details you submit through the form are processed to deliver your enquiry to us.
• Google Maps is embedded to show our location and service areas, and is subject to Google's own privacy policy.
• Google Tag Manager and Google Analytics are used for website measurement, as described above.

We do not sell your personal information to anyone.

Data Retention

We keep your personal information only for as long as necessary to deal with your enquiry, to provide any services you ask us to carry out, and to meet our legal, accounting and record-keeping obligations. When information is no longer needed, we delete or anonymise it.

Your Rights

Under UK data protection law you have the right to:

• request access to the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information in certain circumstances;
• object to or ask us to restrict how we use your information; and
• request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us at info@kingsknowebuilders.com, on 0131 381 3411, or by post at Kingsknowe Building & Landscaping Ltd, 85 Glasgow Road, Edinburgh, EH12 8LJ.